Privacy Policy

To help you protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

This notice applies to all information collected by or submitted to Melbourne Child Psychology & School Psychology Services (“MCPSPS”) via any website or URL owned or managed by us.

Use of Personal Information for Targeted Advertising and Measurement of Advertising Performance
Third party advertising service providers, including but not limited to Facebook and Google, may use cookies, web beacons, and other storage technologies to collect or receive information from this website and elsewhere on the internet and use that information to provide advertising measurement services and to display targeted ads.

For example, if you browse a web page on the topic of “Service ABC” on our website, then you might later see an advertisement from us delivered by Facebook or Google that relates to “Service ABC”.

In addition, if you contact us to request information or become a client of our service we may use your personal contact details (such as your name, address and phone number) to build “Advertising Audiences” on third party advertising services (for example Facebook or Google).

It is important to note that your personal data is firstly “hashed” (mathematically obscured) and your personal information is NOT STORED by the third party advertising service in this process.

Furthermore, this process only allows us to advertise to such audiences we create in this manner (and does not allow any third party advertisers or companies to access your personal information).

If at any time you wish to opt-out of the collection and use of information for these purposes you can:

a) contact us via our contact page to request that we do not use your data for these purposes


b) access a mechanism for exercising such choice via the following URL:

Visitor information
Our web server collects anonymous statistical data for informational purposes. No attempt is made to identify visitors in this process. We use non-identifying and aggregate information to improve the design and optimisation of our website.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.


We use cookies and/or similar technologies to analyze customer behavior, administer the website, track users’ movements, and to collect information about users. This is done in order to personalize and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services
  • Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organization.

Personal information
If you decide to register as an ‘online user’ of our web site in order to access certain content or features, or if you decide to request a phone call or contact us via any of our web forms, or if you request any other information from us, we may require certain personal information from you, such as your name, phone number and email address, as well as the details of any issues and services you wish to enquire about.

This information is held in strict confidence and is never shared with any third party, except if required to do so by law.

Email addresses and Text Messages
If you register as an online user, subscribe to our mailing list, contact us to make an enquiry, request a phone call, request any information about our service, or become a client of our service, your contact information may be used to provide website updates or information about our products and services or any other information your request – but only if you explicitly provide consent for us to do so (i.e. if you ‘opt-in’).

If at any time you no longer wish to receive emails you may click on the “unsubscribe” link provided in any of our email messages to immediately remove your email address from our list.

No email addresses are shared, rented or sold to any third parties.

Whenever we send bulk email messages we use a valid reply email address to receive any email replies.

If you no longer wish to receive SMS text messages from us you may simply reply to any of our messages to request removal of your phone number from our list.

Online ordering and sales
On some pages, you can order products, make requests, and register to receive materials or information.

Personal information collected at these pages may include:

  • Name
  • Address
  • Email address
  • Phone number
  • *Credit/Debit Card Information (if purchasing a product or service)

*Note, we use a very secure third party payment gateway to process any online credit card payments and we do not see or store your credit card details at any point.

Children’s privacy
We never knowingly collect or maintain personal information at our website from any individual who is less than 18 years of age, and no part of our website is intended to attract anyone under that age.

Information sharing
We never use or share your personally identifiable information in ways unrelated to the ones described here without first providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

Removal of information
If, at any time, you wish to completely remove your details from our database, please submit your request via our contact page.

Access to your information
You can access all of your personal information that we collect online and maintain by contacting us and requesting your records at any time via our contact page.

Correction of information
You can correct factual errors in your personal information by contacting us at any time via our contact page.

Data security
Any personal information that you submit is stored on a secure server at our web hosting service provider, and is protected by stringent security policies.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to your personal information.

How can we help?

Book your initial parent consultation to get the right advice for your child's needs

Book Now »

Got any questions before you book? Click here to request a phone call and a psychologist will call you at a convenient time (prospective clients only). Please keep in mind we are often busy with clients but we do our best to respond to all enquiries within one business day. :-)

Why have 2,866* parents chosen us?

(*As of 24th July, 2019.)

  • Private and confidential: We are a private service so you will receive 100% independent and confidential advice.
  • Child and adolescent experts: We only work with school age children, teenagers and parents.
  • Education and school experts: We will help you navigate the school system to get the best possible results for your child.
  • Qualified and experienced: We only employ psychologists with a master degree or higher and experience working in schools.
  • Fast appointments: We don't keep a waiting list and see most new clients within 7 days.
  • Convenient location: We are in Middle Park with easy access from many parts of Melbourne and unrestricted street parking.
  • Trusted methods: We use approaches that are strongly supported by research evidence or clinical experience.
  • Lovely beachside office: You will love our quiet, modern and attractive office, with its beach and ocean-themed rooms.